Big Sister HR Terms & Conditions - Effective Date: 09/20/2026. (*with updates forthcoming as more services become live)

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1. Agreement to Terms

By accessing or using bigsisterhr.com (the “Site”) or any related services — free resources, paid subscriptions, digital products, templates, courses, community features, or mentor-matching (collectively, the “Services”) — you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Services.

If you are using the Services on behalf of a company or organization (e.g., a Team/Corporate plan), you represent that you have authority to bind that organization to these Terms.

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2. Eligibility

You must be at least 18 years old to create an account or purchase Services. By using the Services, you represent that you are at least 18 and that all registration and account information you provide is accurate, current, and complete.

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3. Description of Services

Big Sister HR LLC (“Big Sister HR,” “we,” “us,” or “our”) provides HR-focused educational content, digital products, community, and mentorship, including:

• Free downloadable resources (e.g., viewable and/or downloadable documents)

• Paid subscription tiers (Little Sis / Free, Big Sister, Mentor Sister, and Team/Corporate plans)

• Templates, guides, workbooks, and proprietary frameworks (e.g., viewable and/or downloadable documents)

• Community discussion and mentor-matching features

• Cohort-based courses and other educational content

We reserve the right to add, modify, suspend, or discontinue any part of the Services, temporarily or permanently, with or without notice, and without liability to you.

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4. Not Legal, Employment, Tax, or Professional Advice

All content provided through the Services — including templates, workbooks, scorecards, proprietary frameworks, community discussion, mentor guidance, and any written or verbal communication from Big Sister HR or its Founder(s)/Owner(s)/Managing Member(s) — is provided for general informational and educational purposes only. Nothing on the Site constitutes legal advice, employment law advice, tax advice, financial advice, or a substitute for consultation with a licensed attorney, certified HR compliance professional, accountant, or other qualified advisor.

Employment law varies by state, municipality, and industry, and changes over time. You are solely responsible for independently verifying that any content, template, policy, or practice obtained through the Services complies with laws applicable to your specific situation, and for consulting qualified professional counsel before making any employment-related decision. No content on this Site should be relied upon as a final compliance determination.

No attorney-client, HR-advisory, or other professional relationship is created between you and Big Sister HR, its Founder(s)/Owner(s)/Managing Member(s), or any mentor, by your use of the Services.

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5. No Guarantee of Results or Income

Any references to career outcomes, business outcomes, income potential, or professional success (whether from Big Sister HR, testimonials, or community members) are illustrative only and not guarantees. Individual results depend on factors outside our control, including your effort, experience, market conditions, and circumstances. Testimonials reflect individual experiences and are not representative of typical or guaranteed results.

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6. Subscription Plans, Billing, and Cancellation

     6.1 Subscription Tiers

     Current tiers and pricing are listed on the Site and may change with reasonable notice to existing subscribers.

     6.2 Billing

     By subscribing to a paid tier, you authorize us (or our payment processor) to charge your payment method on a recurring basis (e.g., monthly or annually) until
     canceled. You are responsible for keeping payment information current.

     6.3 Cancellation

     You may cancel at any time through account settings or by emailing contact@bigsisterhr.com. Cancellation takes effect at the end of the current billing period.
     No partial refunds for unused time except as required by law or stated otherwise in Section 6.4.

     6.4 Refunds

     All digital product and subscription purchases are final and non-refundable once access is granted or content is downloaded, except where required by law.

     6.5 Price Changes

     We reserve the right to change pricing at any time; changes to recurring subscription pricing will be communicated in advance and will apply beginning with your

     next billing cycle unless you cancel prior to that date.

     6.6 Failed Payments

     If a payment fails, we may suspend access to paid Services until payment is resolved and may retry the charge automatically.

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7. Digital Products, Templates & License Grant

Upon purchase, you are granted a limited, non-exclusive, non-transferable license to use templates, workbooks, and digital products for your own personal use or, for Team/Corporate plans, internal use within your organization. You may not:

• Resell, sublicense, or redistribute any digital product, in whole or in part

• Share paid content outside your individual account or licensed organization

• Remove proprietary markings, trademarks (including documents viewable or downloadable), or attribution

• Use our proprietary frameworks to create a competing product or service

All digital products are provided “as is” as customizable starting points. You are solely responsible for reviewing, adapting, and legally validating them before use in your organization.

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8. Community Guidelines & User Conduct

Our community exists to be supportive, honest, and confidential-safe, consistent with our value: “questions are welcome, honesty is required, and no one gets judged alone.”

You agree not to:

• Share confidential, proprietary, or legally protected information about your employer, colleagues, or employees, including information that would violate a duty of confidentiality, an NDA, or applicable privacy law

• Harass, threaten, defame, or discriminate against any member

• Post false, misleading, or defamatory statements about any person, employer, or organization

• Solicit members for unrelated commercial purposes without our prior written permission

• Impersonate any person or misrepresent your identity, credentials, or professional affiliation

• Upload viruses, malicious code, or attempt to breach the security of the Site

We reserve the right, in our sole discretion, to remove content, suspend, or permanently terminate any user’s access for violating these guidelines, without refund, and without obligation to provide a reason.

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9. User-Generated Content & License to Us

If you post, share, or submit content within the community or elsewhere on the Site (comments, questions, discussion posts, testimonials), you:

• Represent that you own or have the right to share that content, and that sharing it does not violate any confidentiality obligation, NDA, or third party’s rights

• Grant Big Sister HR a perpetual, irrevocable, non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, display, adapt, and distribute that content in connection with operating, promoting, and improving the Services (including using testimonials in marketing)

You remain responsible for your own content and its legal consequences.

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10. Intellectual Property

All content on the Site — including documents viewable or downloadable, other proprietary frameworks, templates, workbooks, branding, logos, and written/visual content — is the exclusive property of Big Sister HR LLC and its Founder(s)/Owner(s)/Managing Member(s), and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

Except as expressly licensed under Section 7, no content may be copied, reproduced, distributed, publicly displayed, or used to create derivative works without our express prior written permission. Unauthorized use may result in immediate termination of access and legal action.

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11. Mentor-Matching Disclaimer

Where the Services facilitate mentor-matching or peer guidance, mentors are independent individuals sharing personal experience and opinion — not agents, employees, or representatives of Big Sister HR, and not vetted professional advisors. We do not review, endorse, or verify the accuracy of any mentor’s guidance, and we are not liable for any outcome resulting from mentor interactions. Any arrangement, financial or otherwise, made directly between you and a mentor outside the Services is solely your responsibility.

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12. Third-Party Links & Services

The Site may contain links to third-party websites, tools, or services (e.g., payment processors, Gumroad, scheduling tools) that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party site or service. Your use of third-party services is governed by their own terms.

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13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT IS ACCURATE, COMPLETE, OR CURRENT. YOU USE THE SERVICES AT YOUR OWN RISK.

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14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BIG SISTER HR LLC, ITS FOUNDER(S)/OWNER(S)/MANAGING MEMBER(S), OR THEIR AFFILIATES, OFFICERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

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15. Indemnification

You agree to indemnify, defend, and hold harmless Big Sister HR LLC, its Founder(s)/Owner(s)/Managing Member(s), and their affiliates, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third party’s rights, including confidentiality or privacy rights; or (d) content you submit through the Services.

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16. Dispute Resolution, Arbitration & Class Action Waiver

As applicable by law, any dispute arising from these Terms or the Services will first be addressed informally by contacting contact@bigsisterhr.com. If not resolved within 30 days, you and Big Sister HR agree that any dispute will be resolved through binding arbitration administered by the American Arbitration Association under its rules, rather than in court, except that either party may bring an individual claim in small claims court.

You and Big Sister HR each waive the right to a jury trial and to participate in a class action, collective action, or representative proceeding.

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17. Privacy

Your use of the Services is governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including compliance considerations under applicable law (e.g., GDPR, CCPA) where relevant.

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18. Termination

We may suspend or terminate your access to the Services at any time, for any reason or no reason, including for violation of these Terms, without prior notice and without liability to you. Sections 4, 5, 7, 9, 10, 13, 14, 15, and 16 survive termination.

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19. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated via email or prominent notice on the Site. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

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20. Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Big Sister HR regarding the Services, superseding any prior agreements.

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21. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

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22. Contact

Questions about these Terms:   Big Sister HR Email: contact@bigsisterhr.com

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